STATEMENT OF POLICY BACKGROUND The Real Estate School of Michigan is approved by the Virginia Department of State, Division of Licensing for the purpose of offering the distance education courses developed by Thomson CompuTaught.
NOTICE TO STUDENT All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed to The Real Estate School of Michigan. The Real Estate School of Michigan may be reached at 1-800-780-3030.
COURSE EXPIRATION AND REVIEW All course lessons on the computer must be completed within 180 days from the date of enrollment (unless individual state law specifies otherwise). Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.(Regardless of when the course is completed within the 180 days from enrollment).
COURSE EXTENSION POLICY If you cannot complete your course within the 180 days, then you may purchase a 60 day extension from The Real Estate School of Michigan. The 60 day extension period begins from the date your course originally expires. You may purchase up to three extensions per course. It is your responsibility to contact your school coordinator to find out about purchasing an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.
CERTIFICATE OF COURSE COMPLETION Upon completion of course, you will receive a Completion Certificate. In the event the certificate is lost, a duplicate may be obtained from The Real Estate School of Michigan offices by request. An administrative fee may be charged for the duplicate.
REGISTRATION CANCELLATION / REFUND POLICY All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 may be retained by the school if the applicant is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school.
TECHNICAL SUPPORT For technical assistance, please call Technical Support at 1-800-743-8703 or email them at techsupport@mycoursepage.com. Technical Support is available Monday – Thursday from 9:00am to 9:00pm EST, on Fridays from 9:00am to 6:00PM EST , on Saturdays from 12:00pm to 4:00pm EST and on Sunday from 2:00pm to 8:00pm EST. (Holidays are an exception to this schedule. On holidays, the Technical Support hours may change.)
The best and quickest way to address tech support issues is to go to www.mycoursepage.com/support. If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.
SYSTEM REQUIREMENTS In order to take this distance education course, your computer must meet the following system requirements:
CD-ROM Version Only:
* In order to install and use the CD-ROM courses (if available) on Windows 2000 or Windows XP, the User must belong to the Administrators or Power User Groups
Refund WILL NOT be issued to any student who purchases a course and later finds they cannot satisfy the minimum system requirements for running the course unless refund is requested within three business days of date student contract is accepted. Please refer to refund policy for more information.
REQUIREMENTS FOR COMPLETING THE COURSE Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:
HOURS OF OPERATION 8:30AM – 4:30PM Monday thru Friday HOLIDAYS (School closed for business) The School will be closed on all official state and federal holidays. STUDENT BEHAVIOR / DISCIPLINARY POLICIES When taking our educational courses, you are expected to comply with all policies as stated within this school catalog. If you fail to adhere to these policies, it may invalidate your eligibility for course credit. (These situations will be handled on a case by case basis.) NON DISCRIMINATION The Real Estate School of Michigan will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion in any course. |